Privacy Policy

Effective Date: 23 September 2024
 
Welcome to www.kigaliairporttaxitransfers.com, operated by VISITA JOURNEYS Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our airport taxi transfer and shuttle services (the “Services”). By accessing or using our Website and Services, you agree to the terms of this Privacy Policy.
 
1. Information We Collect
 
We may collect the following types of information:
a. Personal Information
  • Information you provide when booking a transfer or contacting us, such as:
    • Full name
    • Email address
    • Phone number
    • Payment details (e.g., credit card information)
    • Pick-up and drop-off locations
    • Travel preferences or special requests
b. Automatically Collected Information
  • When you visit our Website, we may collect:
    • IP address
    • Browser type and version
    • Device information
    • Pages visited and time spent on the Website
    • Cookies and similar tracking technologies (see Section 6 for details)
c. Third-Party Information
  • If you book through a third-party platform or partner, we may receive information from them, such as your booking details.
2. How We Use Your Information
 
We use your information to:
  • Process and manage your bookings for airport taxi transfers and shuttle services.
  • Communicate with you regarding your reservation, updates, or customer support.
  • Process payments securely.
  • Improve our Website and Services, including analyzing usage trends.
  • Send you promotional offers, newsletters, or updates (with your consent, where required).
  • Comply with legal obligations or resolve disputes.
3. How We Share Your Information
 
We do not sell your personal information. We may share your information with:
  • Service Providers: Third parties who assist us in operating the Website, processing payments, or providing transportation services (e.g., drivers, payment processors).
  • Legal Compliance: Authorities or regulators if required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Legal Basis for Processing
 
These terms shall be governed by, and construed in accordance with, Rwandan law. We both agree that Courts of Rwanda shall have the exclusive jurisdiction to determine any disputes, which may arise out of, under, or in connection with this agreement.
We process your personal information based on:
  • Contractual Necessity: To fulfill your booking and provide our Services.
  • Consent: For marketing communications or non-essential cookies (where you opt in).
  • Legitimate Interests: To improve our Services or ensure Website functionality.
  • Legal Obligation: To comply with applicable laws.
5. Data Retention
 
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:
  • Booking details may be kept for 7 years to comply with tax or accounting laws.
  • Marketing preferences are retained until you unsubscribe.
6. Cookies and Tracking Technologies
 
We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings. Essential cookies required for Website functionality cannot be disabled.
 
7. Your Rights
 
Depending on your location, you may have the following rights regarding your personal information:
  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent (e.g., for marketing emails).
    To exercise these rights, please contact us at ingabirefrancois02@gmail.com.
8. Security
 
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
 
9. International Data Transfers
 
If you are located outside Rwanda (or your operating country), your information may be transferred to and processed in other countries where our service providers operate. We ensure appropriate safeguards are in place, such as standard contractual clauses, where required.
 
10. Third-Party Links
 
Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.
 
11. Children’s Privacy
 
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
 
12. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.
 
13. Contact Us
 
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
VISITA JOURNEYS Ltd
Email: ingabirefrancois02@gmail.com
Phone: +250783752526
Address: Kigali – Rwanda KN2 Street
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